Support

We're available to help our clients with technical challenges, account inquires, setup issues, and simple how-to questions.

Whether you are going through our trial or performing a proof-of-concept (POC), we are here to support you.

And when our team assists you with POCs, we treat you with the same outstanding service that we provide to our customers. Once you purchase QuerySurge, you have access to all of the support services you received while you were going through our trial or POC plus access to upgrades, our Yammer community, and dedicated consultants to assist you along the way.

Knowledge Base and Community Forums

QuerySurge provides an extensive Knowledge Base and Community Forums to find answers to the most frequently asked QuerySurge product questions. To see if we’ve already answered your question or to join in the conversation, click here>>

WebEx/GoToMeeting

We utilize Webex and GoToMeeting, the excellent software from our friends at Cisco and Citrix, to launch a support session that will provide our experts with the ability to troubleshoot your issue quickly.

Customer Training Portal

The QuerySurge Customer Portal has been designed to provide you with everything you need to learn & grow in your use of QuerySurge: self-paced training program, the latest release information, system information, marketing collateral & help center. More>>

Yammer Community

We utilize Yammer, the enterprise social network from Microsoft, as our private social network for QuerySurge customers. Yammer brings our customers together for conversations, to collaborate, and to organize around QuerySurge so we can all go further – faster.

Phone/Email Support

We offer full telephone and email support.
Submit via email: support@QuerySurge.com
Submit via phone: (646) 329-9333

Complete List of Services

  • Services
  • Phone case and Email submission
  • Advanced Knowledge Base
  • Remote troubleshooting
  • Customer Training Portal
  • Webex /GoToMeeting sessions
  • Diagnosis of Installation & Configuration Issues
  • Diagnosis of Performance Issues
  • Access to upgrades, updates and patches
  • Yammer community
  • Dedicated, ongoing, expert consulting assistance1
  • Trials
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  • Proof-of-Concept (POC)
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  • Paid Customer

1Consultants are assigned for purchases of 10 users or more.

Business Hours

Business hours for direct telephone support are defined as 9:00am to 5pm Monday – Friday (Eastern time – we’re in New York), excluding holidays.

Email, phone message and ticketing support are 24/7.