Dedicated Support Services for Our Customers
We’re available to help our customers with technical challenges, account inquires, setup issues, and simple how-to questions. All of our customers receive this plan with each license so that they have access to expert answers when needed. QuerySurge™ Support services include:
- Support through CHAT
- Knowledge Base and Community Forums
- Webex session
- Phone case submission 24/7
- Email submission
- Yammer community
Contact QuerySurge Support
Our CHAT icon can be found in the lower tool bar and in the upper right in the QuerySurge application.
Live support is available Monday through Friday from 9am to 5pm New York time. If you need to contact us at other hours, the CHAT function will provide a form for case submission & our team will answer it as soon as possible.
Knowledge Base and Community Forums
QuerySurge provides an extensive Knowledge Base and Community Forums to find answers to the most frequently asked QuerySurge product questions. To see if we’ve already answered your question or to join in the conversation, click here >>
We utilize Webex, the excellent software from our friends at Cisco, to launch a support session that will provide our experts with the ability to troubleshoot your issue quickly.
We offer full telephone and email support. When submitting a request via email or phone, please include:
- Your first and last name
- Company name
- Account number
- A description of your challenge
Submit via email: info@QuerySurge.com
Submit via phone: (646) 329-9333
We utilize Yammer, the enterprise social network from Microsoft, as our private social network for QuerySurge customers. Yammer brings our customers together for conversations, to collaborate, and to organize around QuerySurge so we can all go further – faster.