We're available to help our clients with technical challenges, account inquires, setup issues, and simple how-to questions.

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Whether you are going through our trial or performing a proof-of-concept (POC), we are here to support you.

And when our team assists you with POCs, we treat you with the same outstanding service that we provide to our customers. Once you purchase QuerySurge, you have access to all of the support services you received while you were going through our trial or POC plus access to upgrades, our Yammer community, and dedicated consultants to assist you along the way.

Knowledge Base

QuerySurge provides an extensive Knowledge Base of 100s of articles that solve the most frequently asked QuerySurge questions. To see if we’ve already answered your question, click here»

Knowledge forum support

Support Sessions

We utilize Webex, GoToMeeting and Teams to launch support sessions that provide our experts with the ability to troubleshoot your issue quickly.

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QuerySurge Content Portal

The free QuerySurge Content Portal has been designed to provide our customers with everything they need to learn and grow in their use of QuerySurge. It includes self-paced training, QuerySurge certification exams, the latest release information, news and Help center.

Partner portal

Email Support

We offer full email support.
Submit via email:

Complete List of Services

Services Trials Proof-of-Concept (POC) Paid Customer
Phone case and Email submission
Advanced Knowledge Base
Remote troubleshooting  
Customer Training Portal  
Support Sessions  
Diagnosis of Installation & Configuration Issues  
Diagnosis of Performance Issues  
Access to upgrades, updates and patches    
Ongoing, expert support assistance    
Premium Services1    

1to learn more about Premium Services, click here>>

Business Hours

Business hours for direct telephone support are defined as 9:00am to 5pm Monday – Friday (Eastern time – we’re in New York), excluding holidays.

Email, phone message and ticketing support are 24/7.